2018 Global Customer Service Report

A recent survey found that customer service influenced brand choice and loyalty for 95% of participants.

Microsoft State of Global Customer Service report offers actionable data on a range of topics relevant to consumer satisfaction. The report is based on a survey by Microsoft Research of 5,000 consumers in Brazil, Germany, Japan, the UK and the US.

A clear understanding of customer behaviour, preference and expectations is essential to building a powerful brand. A Customer Relationship Management (CRM) tool can reveal your clients wants and needs, allowing you to take action and improve profitability.

Customer experience is a key factor in generating loyalty, customer retention and increasing life time value. It’s important to get right – the research found that 61% of respondents have switched brands due to poor customer service.

So, what do your customers expect?

  • To be heard – the opportunity to provide feedback
  • Anytime service, from anywhere and any device
  • Digitisation and the latest technology 
Microsoft CRM

Microsoft Dynamics CRM is a leading customer engagement tool, which helps you manage consumer data and reduce costs, and boost sales. Organising and automating your business processes will increase customer satisfaction and loyalty. With Dynamics CRM you can work from your tablet or mobile: view a general client overview before an appointment, quickly create a report after a meeting, or collect requests with the customer present.

At Connamix, we recognise the importance of customer satisfaction. That’s why our support team are available 24/7, by phone or through our client portal. Our team are dedicated to providing the best service for you – if you’d like to leave feedback please CONTACT US .

Source: cloudblogs.microsoft.com/dynamics365/2018/08/30/now-available-the-2018-state-of-global-customer-service-report/

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