CX Service

A holistic solution for facility management

With the CX service as a complete package, satisfied customers and happy employees are guaranteed!

Contact our experienced CONNAMIX team:

Discover the complete package:

CX Portal

Functions as a ticket system in which customers and employees describe their problems for support

CX Service

Support staff can create work orders in the CX Service module and then hand them over to the field service.

CX Resource

Support staff can create work orders in the CX Service module and then hand them over to the field service.

CX Service

Schedule recurring, regular work tasks in the CX PPM Planner easily and uncomplicatedly and, above all, on time.

5. Reasons for CX Service

1. Planning recurring tasks

Recurring tasks from BC are visualized graphically: Whether maintenance, inspection and servicing or optimizations - with the PPM Planner in the CX Service Complete Package you are well prepared for everything.

4. BC extension as multi-enrichment

Thanks to direct, seamless integration into your Microsoft Dynamics 365 Business Central, the integration of technical information in various areas is guaranteed. With CX Service, you benefit across the board: financial and asset accounting, cost accounting as well as materials and inventory management, advanced project management and order processing.

2. Resource planning

Plan your resources with foresight and optimally. Machines, employees, company vehicles, premises etc. can be planned order-oriented in the graphic planning board. This is how holistic resource planning works today!

5. Ticketportal

Problems can be easily entered in the ticket portal and are therefore passed directly to the support team.

3. Preparation for field service

The right spare parts in the right quantities are a must to ensure that field service employees arrive at the customer's premises perfectly prepared. Control technical purchasing on an order and quantity basis. The module impresses with its consistent reprocessing of data.

    CX Scheduler project planner capacity utilization

    CX Scheduler Project planner Insert planner items

    CX Scheduler Project planner Monthly view of capacities

    CX Scheduler Project planner Enter absences

Seamlessly integrated into Microsoft Dynamics 365 Business Central

Like all our add-ons, CX Service is directly and seamlessly integrated into Microsoft Dynamics 365 Business Central. With our module, unlike in the BC Standard, you can select the work orders directly when invoicing and include them in the invoice. Book in work orders, create a purchase order from them and link all the work carried out for the invoice. And all this directly and easily in the CX Service module in your BC.

Connection to Microsoft Outlook

The direct integration into Microsoft 365 and thus also into Outlook makes our products an innovation in resource planning. All of a company’s resources and the associated capacity utilization can be mapped directly in all Office 365 products. Appointments are automatically entered into the responsible employee’s Microsoft Outlook calendar and also sent by e-mail as a reminder. Scheduling has never been so efficient and easy!