Here are a few ways automation can help to set you on the path to true digital transformation:
Deliver World Class Customer Service
Over-delivering on customer service is the single most important thing you can do to boost incomes. If you don’t, today’s customers will fast move on with your competitors.
Today’s customers are used to interact with organizations online at any time they want. They easily will be frustrated and feel annoyed when trying to reach you out of business hours and you won’t answer. Automation establishes a smooth experience for your customers by enabling them to access information when they need it.
Performing manual tasks like chasing down internal approvals is a waste of your employee’s time which means they have less time to focus on providing excellent customer service. Automated approvals free up their time which then can be invested into what’s important: customers, students, and patients.
Increase Efficiency and Accuracy so Employees Can Focus on Work That Matters
Automates processes can help you to notably accelerate operations while also reducing errors by taking over all the repetitive manual tasks previously performed by people. Keep in mind:
increased capacity comes from increased efficiency, making it easier to scale operations as you grow.
You probably ask what such a transformed, modern business application looks like. Well, let me give you some ideas: It will undoubtedly:
- Automate forms and workflows → no need to print, sign, or scan.
- Integrate systems and databases → less tedious manual data entries.
- Intelligently route documents to the right person at the right time → satisfied business constraints guaranteed.
- Automatically support all mobile devices and speed up the approval process → access whenever and wherever required.
Automation is the perfect diet for your company: by digitalizing and automating the business processes you not only save time but also money by reducing waste. This could include but not limit hundreds or thousands of reams of paper and ink cartridges saved by going paperless.
Automation doesn’t equal digital transformation, but it’s a pivotal part of the process.
Make Your Business More Agile
Automation lets your organization react fast to changing business conditions. Think about two key capabilities which offer a significant competitive advantage.
Make sure, your employees do the right thing at the right time. Reduce business complexity (stop wasting time on paperwork, errors, missing signatures, etc.), improve employee efficiency (let them work anytime, anywhere, and using any device), and promote collaboration (access to people and information from anywhere, as needed).
Quicker launch of new business initiatives as business conditions changes: introduce a new product offering or modify internal processes to satisfy changing customer demands. This could be something as simple as enabling customers to confirm their identity by taking a selfie while holding an identity document.
Both are the ultimate aim of digital transformation, don’t you think?