CRM – the Vitalizer of Maximum Customer Engagement
There is one thing to keep in mind when talking about the customer service industry: customer engagement is not only a need or a goal to strive for! Customer engagement is a way of life. The business grows on your…
Understand your customers with a flexible customer data platform: Microsoft Customer Insights
Microsoft Dynamics 365 Customer Insights is a customer data platform which reduces the time of collect data from all your business applications, vendors & engagement sources. In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly…
2018 Global Customer Service Report
A recent survey found that customer service influenced brand choice and loyalty for 95% of participants. Microsoft State of Global Customer Service report offers actionable data on a range of topics relevant to consumer satisfaction. The report is based on…