Business Improvements from Digital Transformations

Today, many companies are talking about going through a ‘digital transformation’ to improve their business outcomes. Behind the strapline, what is a digital transformation, and what tools are available to help you organisation utilize modern technology? Firstly, what is digital…

by -

2018 Global Customer Service Report

A recent survey found that customer service influenced brand choice and loyalty for 95% of participants. Microsoft State of Global Customer Service report offers actionable data on a range of topics relevant to consumer satisfaction. The report is based on…

by -