Your customer is king! Solve problems before they notice them.
And that’s exactly the reason why always having the right solution at hand is essential; optimize your field service, ensure your customer satisfaction and find ways of increasing it. Connect your customer service, field service and your IT-department so that you can access through just one central point.
Microsoft Dynamics 365 Field Service
Using the CRM solution from Microsoft you can offer your customers an exceptional customer experience and predict, identify and solve problems – even before your customers will notice them. Permanent functioning is guaranteed and strengthens the relationship between your customers and your company.
You are always able to immediately react to upcoming issues: send the right resource (i.e. your technicians) to the right place at the right time with the right tools to solve the problem immediately. Optimize your costs and resources and increase your customers‘ trust at the same time.
With Microsoft Dynamics 365 Field Service you benefit from …
· An encompassing inventory management
Comprehensive tracking and control of the entire inventory of spare parts and goods improves the first-time fix rates and increases the quality of service.
· A mobile connection
Thanks to the automatic linking of the service order with all related information in the CRM system, the field employees have real-time access to all relevant documents – no matter if they are on- or offline.
· An optimized route and deployment planning
Microsoft Dynamics 365 links incoming service requests and available resources. Resource planning benefits from a comprehensive overview, can perfectly coordinate service assignments and plan optimized routes.
· A professional service
Microsoft Dynamics 365 provides precise advance information on every service order, which enables an individual customer approach as well as fast and targeted support.
· Better collaboration
By connecting field service and technicians, problems can be recognized early and identified and remedied via remote access.
· A customer-centric service
Services such as an online portal with self-administration functions, notifications by SMS / call and technician tracking complement the functionality of the CRM solution for the field service.
Do you wonder if Microsoft Dynamics 365 Field Service is exactly the right solution for you and your company? Give it a try with your 30-day evaluation version for the Field Service: https://trials.dynamics.com/Dynamics365/Signup/fieldservice
With Dynamics 365 Field Service you improve processes and procedures of the field service. The CRM solution offers your employees holistic information on every service order and links customer service, field service and technicians.
In this way, your employees always have an overview of the current processing status and can report possible faults in good time. This ensures satisfied customers and reduces costs for more extensive maintenance work.