Are you still looking for customers for your products or are you already looking for products for your customers? 

Like every other person, your customer feels valued and honored when you pay him attention and prove that you know him and look after him according to his individual requirements. Microsoft takes care of its customers in a wide variety of areas on a global level. Do the same and offer all-round support and, with Microsoft, you can rely on an effective complete solution that guarantees you flexibility, reliability and conviction in your customer service. 

Microsoft Dynamics 365 Customer Service

With the service module of Microsoft Dynamics 365 you can look forward to a flexible service that makes employees more productive and encourages customers to long-term loyalty. 

In the modern age of digitalization, a company is downright forced to offer a wide range of services. For a long time now, customer relationships and service inquiries have not been made via a single channel: multichannel service has become indispensable. 

Inquiries reach you via your website, by e-mail, via social media or traditionally over the phone – and all of them want to be answered at the same time. It is not uncommon for these to flow into one another. What could be more obvious than standardizing processes and optimizing your range of services at the same time?! 

Take advantage of AI applications and the central, automatic customer information collection and use the opportunities offered for up- or cross-selling. The virtual assistant relieves your team insofar as it takes care of the simpler matters. In this way, your employees can focus on (more) complex customer concerns. 

With the service solution from Microsoft you can take a very close look at your customers, and your interaction with them is going to be… 

·        automatic and personalized

With the help of the provided AI technology, the focus is on optimizing customer contact: Microsoft Dynamics 365 Customer Insights lets you examine each individual customer from all sides and provides forecasts of needs based on the analyzed customer contact history. In this way, the interaction between your customers and your team is always personalized, individually coordinated and adapted. 

Offer a tailor-made service to look after customers on all channels: AI-supported experiences and practical insights for proactive problem solving and satisfied customers. 

·        experienced and competent

With Microsoft Dynamics 365 Customer Service, you always have the right parameters and tools. Routine inquiries can be handled competently, and more complex problems can be adequately solved. 

Quickly provide your employees and customers with relevant knowledge articles thanks to the search. 

·        uniformly

Uniform information is very important in optimal customer service. With the complete solution for your service, you have a platform at your disposal that not only adapts to your needs and your customers, but also represents a central collection of customer-related data. 

Make sure that every customer benefits from a consistent experience, even if their profile is shared between multiple employees or put together via different channels. 

Why?

Put your competitors’ focus on you so that you can put yours not only on your but also on their customers. 

Put your customers at the center of the action and build a stronger bond between the two of you. Establish brand affinity and make the competition look old. With Microsoft Dynamics 365 Customer Service, your team can access uniform and current data information and thus optimize its service. Using homogeneous and holistic technologies, a seamlessly individual service is offered to both customers and employees, which connects both parties through a completely positive experience. 

Want to know more?

Do you wonder if Microsoft Dynamics 365 Customer Service is exactly the right solution for you and your company? Give it a try with your 30-day evaluation version free of charge: https://info.microsoft.com/ww-landing-Web-Customer-Service-Demo-Guided-Tour.html?lcid= de-de

Microsoft AI Technologies for Dynamics 365 CRM

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Customer Insights
Customer Service Insights

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