Support your Sales Oraganisation, Marketing and Customer Service with powerful AI for predictive insights and substantiated data. 

Microsoft Dynamics 365 AI  

With 2019 release Microsoft shows its continued investment in artificial intelligence features. The new AI apps for Dynamics 365 leverage the power of Microsoft’s AI research, tools, data and power platform to help companies transform customer service, sales and marketing. Microsoft released 3 Apps:  

  • Dynamics 365 Sales Insights  – delivers actionable insights to drive personalized engagement and proactive decision-making. 
  • Dynamics 365 Customer Insights – helps companies maintain a 360-degree view on customers and enable a personalized customer experience. 
  • Dynamics 365 Customer Service Insights – increases efficiency in solving support cases and increases customer satisfaction through AI-supported analyses. 

Microsoft Dynamics 365 AI for Sales  

Increase your sales with the help of AI-driven insights that promote personalized engagement and proactive decision making to help build relationships.  

With Microsoft Dynamics 365 AI for Sales you get a details analysis of the sales pipeline. It offers significant benefits for both: the seller and the sales manager through comprehensive insights. 

Microsoft Dynamics 365 Customer Insights 

Unify your data across sources to get a single view of customers, optimize engagement, and discover insights that drive personalized experiences.  

With Dynamics 365 Customer Insights, you can build a deep understanding of customers by linking customer data from multiple transaction, behavior, and observation sources to create a 360-degree view on customers. Use these insights to drive personalized customer experiences and processes. 

Microsoft Dynamics 365 AI for Customer Service Insights 

Leverage AI driven insights to maker better decisions band proactively improve customer satisfaction with confidence. Improve customer retention and reduce service costs with the AI capabilities of Dynamics 365 for Customer Service. Take advantage of actionable insights, performance metrics, new trends, and use virtual agents to quickly resolve support issues. 

It’s on you 

Gain the insight you need to better serve your customers with Microsoft’s research expertise in artificial intelligence and cloud, data, and developer platforms.