{"id":5855,"date":"2018-09-19T14:47:22","date_gmt":"2018-09-19T12:47:22","guid":{"rendered":"https:\/\/connamix.testwebseite.org\/2018-global-customer-service-report\/"},"modified":"2024-02-08T21:52:36","modified_gmt":"2024-02-08T20:52:36","slug":"2018-global-customer-service-report","status":"publish","type":"post","link":"https:\/\/connamix.com\/en\/2018-global-customer-service-report\/","title":{"rendered":"2018 Global Customer Service Report"},"content":{"rendered":"\n<p>A recent survey found that customer service influenced brand choice and loyalty for 95% of participants.<\/p>\n\n\n\n<p>Microsoft State of Global Customer Service report offers actionable data on a range of topics relevant to consumer satisfaction. The report is based on a survey by Microsoft Research of 5,000 consumers in Brazil, Germany, Japan, the UK and the US.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>A clear understanding of customer behaviour, preference and expectations is essential to building a powerful brand. A Customer Relationship Management (CRM) tool can reveal your clients wants and needs, allowing you to take action and improve profitability.<\/p>\n\n\n\n<p>Customer experience is a key factor in generating loyalty, customer retention and increasing life time value. It\u2019s important to get right \u2013 the research found that 61% of respondents have switched brands due to poor customer service.<\/p>\n\n\n\n<p>So, what do your customers expect?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>To be heard \u2013 the opportunity to provide feedback<\/strong><\/li>\n\n\n\n<li><strong>Anytime service, from anywhere and any device<\/strong><\/li>\n\n\n\n<li><strong>Digitisation and the latest technology&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/connamix.com\/wp-content\/uploads\/2024\/02\/upwards.png\" alt=\"Microsoft CRM\" class=\"wp-image-5118 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-normal-font-size\">Microsoft Dynamics CRM is a leading customer engagement tool, which helps you manage consumer data and reduce costs, and boost sales. Organising and automating your business processes will increase customer satisfaction and loyalty. With Dynamics CRM you can work from your tablet or mobile: view a general client overview before an appointment, quickly create a report after a meeting, or collect requests with the customer present.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-secondary-background-color has-text-color has-background wp-element-button\" href=\"http:\/\/connamixsolutions.de\/microsoft-dynamics-365-crm\/\">More Information<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>At Connamix, we recognise the importance of customer satisfaction. That\u2019s why our support team are available 24\/7, by phone or through our client portal. Our team are dedicated to providing the best service for you \u2013 if you\u2019d like to leave feedback please <a href=\"http:\/\/connamixsolutions.de\/contact-us\/\">CONTACT US<\/a> .<\/p>\n\n\n\n<p>Source:&nbsp;cloudblogs.microsoft.com\/dynamics365\/2018\/08\/30\/now-available-the-2018-state-of-global-customer-service-report\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent survey found that customer service influenced brand choice and loyalty for 95% of participants. Microsoft State of Global Customer Service report offers actionable data on a range of topics relevant to consumer satisfaction. The report is based on a survey by Microsoft Research of 5,000 consumers in Brazil, Germany, Japan, the UK and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3211,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[452],"tags":[213,214,191,185,198],"class_list":["post-5855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-crm","tag-customer-engagement","tag-dynamics","tag-microsoft","tag-news"],"acpt":{"meta":[]},"acf":[],"_links":{"self":[{"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/posts\/5855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/comments?post=5855"}],"version-history":[{"count":1,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/posts\/5855\/revisions"}],"predecessor-version":[{"id":5856,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/posts\/5855\/revisions\/5856"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/media\/3211"}],"wp:attachment":[{"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/media?parent=5855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/categories?post=5855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connamix.com\/en\/wp-json\/wp\/v2\/tags?post=5855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}